We’re really sorry to hear your parcel has arrived damaged. We take great care to ensure all of our parcels are properly packaged and shipped to you in good condition. Please take a photo of the damaged parcel and contact our customer service team at info@availwholesale.co.uk or call 01243 830650 (Option 1) within 48 hours of receiving your order. We will assist you with the next steps.

Our warehouse team works extremely hard to dispatch items within hours of your order. Orders placed after 2:30 PM will be dispatched on the next working day. For orders placed on Fridays, they will be dispatched on the following Monday (or the next working day if Monday is a public holiday). Please note: delivery times may take longer during exceptionally busy periods or periods of strikes which can cause backlogs in the delivery network. For any questions, feel free to contact our customer service team at info@availwholesale.co.uk or call 01243 830650

Once your order has been dispatched, DPD will send you an email or SMS with a tracking link. Simply click the link to view the most up-to-date status of your parcel.

If you don’t see the email in your inbox, please check your junk or spam folder.

For additional order details, such as your order history or current status, you can log in to your account on our website.

For any questions, feel free to contact our customer service team at info@availwholesale.co.uk or call 01243 830650 (Option 1).